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How to Force Outlook to Display The Fallback Font Instead of Times New Roman

How to Force Outlook to Display The Fallback Font Instead of Times New Roman

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The issue

Some versions of Outlook are defaulting the font to Times New Roman, even if the font family fallback is defined in the code.


This only happens when using custom, non-websafe fonts.

The fix

Outlook will not render your non-websafe font, but you can force it to use your fallback font. Copy and paste this code into the HEAD section of your email. Update the font-family with whatever your fallback font is.

<!--[if mso]>
    span, td, table, div {
      font-family: Arial, serif !important;

Now your email should display the fallback font in every version of Outlook.

Send me a tweet @jennamolby, or contact the Sercante team for help.

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  • Jenna is a Marketing Operations leader with over 10 years of experience working with both enterprise organizations and start-ups. She started her career as a consultant, helping B2B and B2C clients get the most out of Marketo, Pardot, Marketing Cloud and Salesforce. She then moved in-house, working with B2B SaaS companies, helping them build their sales and marketing technology stacks and processes from scratch.

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